Outstanding Employee Achievement Award 2014
Lauren has embodied the concept of comfort, professionalism and respect, CPR, from her first day as an employee at HealthSouth Deaconess Rehabilitation Hospital over three years ago. She is never without a smile on her face and a willingness to provide excellent care and treatment to her patients. Lauren extends top notch customer service not only to her patients but also to their families, fellow therapists and other HealthSouth employees. It is not uncommon for Lauren to have patients make a special trip back to HealthSouth Deaconess just to thank her for helping them return back to home and life.
Lauren has been an important part of the CVA teams at HealthSouth Deaconess and has been on committees for The Joint Commission stroke certifications. With her passion for treating patients who have incurred a stroke, Lauren observed the anxiety and uncertainty that occurs with patients, families, and caregivers. Lauren and other fellow staff members recognized the need to do something. Lauren is part of the core team who developed and implemented the new monthly stroke support group held at our facility. She is also on the performance improvement committee for improving our facility’s discharge process and has provided valuable insight into areas in which we can improve upon such as education and follow up services.
On her own time, Lauren has had her Golden Retriever “Lucy” trained and certified as a pet therapy dog. Lauren and Lucy have had such an incredible and positive impact on our patients and department. It is always so rewarding to see a patient who may feel like they have nothing to smile about or be very confused from the late stages of dementia light up when they see and pet Lucy. Not only has Lucy improved the spirits of our patients, but she has also been a stress reliever for therapists and other hospital staff too. Lauren can be counted on to deliver in-services promoting the benefits of inpatient and outpatient rehabilitation to area doctors’ offices and local support groups. Lauren is known for her compassion, selflessness, and infectious smile.
Lauren’s patients and co-workers recognize her genuine spirit to encourage each and every one of us to do our best, be our best, and to expect the best every single day.